App Name: Tan Bus Booking App
Developer: Transporter Tan Bus Service Sdn Bhd

• What personal information we collect
• Why we collect it
• Who we share it with
• How we protect it
• Your rights under applicable privacy laws

This policy aligns with the Personal Data Protection Act (PDPA) 2010 of Malaysia and other relevant data protection regulations.


Scope
This policy applies to all users of the Tan Bus Booking App, including staff members from client organizations, HR/Admin representatives, and operational personnel accessing the system for legitimate business purposes.


What Personal Data We Collect

We may collect and process the following types of personal data when you use the app:

• Identity Information: Full name, staff ID, Fin no., company name, department
• Contact Information: Mobile number or email address (based on login method)
• Visual Data: Profile photo used for in-app identification
• Usage Data: Booking history, check-in records, waitlist activity
• Authentication Data: QR code linked to your unique profile
• Device Data: Basic device information (model, OS, app version) to support technical troubleshooting

This data may be collected through registration forms, login sessions, in-app activity, or when scanned during check-in.


Why We Collect Your Data

We collect your personal data for specific, limited, and legitimate purposes, including:

• Identity Verification: Ensuring only authorized personnel can access and use the transport service
• Transport Management: Facilitating shuttle bookings, cancellations, waitlist management, and QR check-ins
• Operational Reporting: Supporting route planning, compliance, and transport optimization
• Internal Coordination: Allowing your company’s HR/Admin team to oversee staff transport usage
• Notifications: Sending booking confirmations, schedule changes, reminders, or urgent service alerts
• Support Services: Assisting users with troubleshooting, account issues, or technical support

We do not collect more data than necessary and do not use your data for profiling, behavioral analysis, or marketing.


Who Has Access to Your Data

Your data is accessible only to authorized personnel who need it to perform specific functions. This includes:

• Authorized HR/Admin team – to manage staff transport activity
• Tan Bus internal staff – including registration, operations, and customer support teams
• Bus drivers – who access limited information (e.g., name and QR code) to verify bookings at boarding

We do not sell, rent, or share your data with third parties for advertising or unrelated services. Any third-party service providers (e.g., cloud hosting) are bound by strict confidentiality and data protection agreements.


Data Protection & Security Measures

We take robust steps to secure your data and prevent unauthorized access, including:

• Encryption: All communication is protected by HTTPS encryption
• Access Controls: Role-based access and authentication for all internal users
• Data Minimization: Only necessary data is stored, and for limited periods
• QR Code Security: Codes are unique, session-specific, and time-limited
• Secure Hosting: All servers are hosted with reputable providers, compliant with PDPA and local data regulations
• Regular Reviews: We regularly audit our security protocols and update as needed

Despite these measures, please be aware that no system is completely immune to security risks.


Data Retention Policy

We retain your personal data only for as long as it is needed for legitimate business purposes, including:

• Providing you with transport services
• Fulfilling contractual obligations to your employer
• Complying with legal or audit requirements

Once data is no longer needed, it is deleted or anonymized. Inactive user accounts may be archived or removed after a defined period, as agreed with your company.


Your Rights Under PDPA

You have the following rights regarding your personal data:

• Access or update your profile
• Delete your profile upon resignation (via HR contact)
• Report any misuse of data

 Requests should be made through your HR/Admin team or by contacting us directly.


Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your data, please contact:

Transporter Tan Bus Service Sdn Bhd
Email: office@malaysiabus.com.my
Phone: +607-3353 999 / +607-3353 555
Website: https://malaysiabus.com.my